We hope that you will be delighted with your purchases from us. If for some reason you are not happy with an item, we will exchange or refund it as long as you return the product to us in its original condition within 14 days of receipt. Because you have cancelled the Contract between us within the 14 day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
Statutory cancellation rights do not apply to Bespoke Products which means products which have been personalised for you, or made to your specific measurements.
We suggest that you ask for proof of postage from the post office for any goods you return. Postage will only be refunded if the item is faulty or not as ordered.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You do not have any right to cancel a Contract for any of bespoke or customised products. On orders over £500 a 50% deposit is required up front.
Any returns must be sent to the address below. For any complaints or issues you may have with any Sails and Canvas product or services please email: [email protected]
Our Returns and Refunds Policy does not affect a consumers statutory rights to obtain redress, for
goods not of satisfactory quality or fit for purpose, under the Consumer Rights Act
2015. All reasonable postage/delivery costs of returning goods that are not of satisfactory quality or fit for purpose will be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
To return your product, you should mail your product to: Sails and Canvas, Shed 9, Topsham Quay, Topsham, Exeter, Devon, UK, EX3 0JB.
For cancelled orders being returned, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.
All reasonable postage/delivery costs of returning goods that are not of satisfactory quality or fit for purpose will be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.