Returns and Refunds

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Products that have been personalised or customised in any way are exempt from being returned unless they are defective.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)

The time taken to process refunds will depend on your bank or credit card company. Please contact them in the first instance to query delays in funds being credited to your account.

PayPal refunds to credit/debit cards usually takes 2-5 business days, however it can take up to 30 days depending on the card company involved. If you paid with PayPal balance, the money is refunded to your PayPal balance.

If you are experiencing problems or continued delays with the refund process please contact us at [email protected]

Sale items (if applicable)

Sale items are refunded at the sale price.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange, send us an email to [email protected] and send your item to: Sails and Canvas, Shed 9, Topsham Quay, Topsham, Exeter, Devon, UK, EX3 0JB.

Shipping

To return your product, you should mail your product to: Sails and Canvas, Shed 9, Topsham Quay, Topsham, Exeter, Devon, UK, EX3 0JB.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.